Business Process Re-engineering
Emanti is in a process of Business Process Re-engineering, i.e. tidying up on our various business processes and efficiencies through a thorough rethinking of all business processes, job definitions, management systems, organisational structure, work flow, and underlying assumptions and beliefs. Our main objective is to break away from old ways of working, and effect redesign of processes to achieve improvements in critical areas (such as cost, quality, service, and response time).
Some of the reengineering principles that have been used to streamline the work process and thereby achieve significant levels of improvement in quality, time management, speed and profitability are:
1. Organize around outcomes, not tasks.
2. Identify all the processes in an organization and prioritize them in order of redesign urgency.
3. Integrate information processing work into the real work that produces the information.
4. Treat geographically dispersed resources as though they were centralized.
5. Link parallel activities in the workflow instead of just integrating their results.
6. Put the decision point where the work is performed, and build control into the process.
7. Capture information once and at the source.
Through this process Emanti is looking to improve performance on key processes that impact customers such as:
- Reduce costs and cycle time by eliminating unproductive activities: Reorganisation by teams decreases the need for management layers, accelerates information flows, and eliminates the errors and rework caused by multiple handoffs.
- Improve quality by reducing the fragmentation of work and establishing clear ownership of processes: Our team will gain responsibility for their output and can measure their performance based on prompt feedback.
