Empowering Water Care Personnel

The Forum was arranged by the Water Institute of Southern Africa (WISA), the Department of Water Affairs (DWA), the South African Local Government Association (SALGA) and Overberg water (Strategic Partner) and drew some 50 participants from across the Western Cape. This forum is a first of its kind in South Africa, and aims to empower on-the-ground technical water care personnel.

The Municipal Benchmarking Initiative (MBI) project team were invited to present the current project progress, as:

• performance measurement
• formation of clusters of excellence
• learning from peers
• networking are key desirable outcomes of the forum

Emanti Management, as member of the MBI project team, attended the forum and presented the project methodology, progress to-date (including Water Services Master Classes, Performance Indicators (PIs), Working Groups, Munibench web-based system), and some simple practical tips to get started with benchmarking.

In addition, the Water Research Commission (WRC) Afrikaans Water Safety Plan Tool (Waterveiligheidsplan) was also presented to participants.